Terms and Conditions
Acceptance of Terms
By accessing or using the products and services offered by Maam Made It, you agree to be bound by these Terms and Conditions. Maam Made It reserves the right to update or modify these Terms and Conditions at any time. All content and materials on the Maam Made It website are protected by copyright and other intellectual property laws. Customers may not reproduce, distribute, or use our content without permission.
Mobile Terms of Service
The Maam Made It mobile message service (the "Service") is operated by Maam Made It (“Maam Made It”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Maam Made It’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Maam Made It through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Maam Made It. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18559171700 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Maam Made It mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18559171700 or email maammadeitbusiness@gmail.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Limitation of Liability
Maam Made It is not liable for any direct, indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for the product or service.
Privacy
This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you interact with our website, products, or services. By accessing or using Maam Made It's website, products, or services, you consent to the practices described in this Privacy Policy.
Personal Information:
- Contact Information (e.g., name, email address, phone number)
- Billing and Payment Information (e.g., credit card details)
- Shipping Address
- Profile Information (e.g., username, profile picture)
Usage Information:
- Browsing History
- Device Information (e.g., IP address, browser type, operating system)
- Cookies and Similar Technologies
We use your information for the following purposes:
- To process and fulfill orders
- To provide customer support
- To improve our products and services
- To send marketing communications (with your consent)
- To ensure the security and integrity of our services
- To comply with legal obligations
Maam Made It uses cookies and similar technologies to enhance your browsing experience. These technologies collect information such as your IP address, browser type, and browsing behavior. You can manage your cookie preferences through your browser settings.
We may share your information with:
- Service Providers: We engage third-party service providers to assist with various aspects of our business, such as payment processing and shipping.
- Legal Compliance: We may disclose information to comply with legal obligations, respond to requests from law enforcement, or protect our rights and the safety of others.
You have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing communications
- Object to the processing of your data
- Request data portability
- Lodge a complaint with the relevant data protection authority
We take security seriously and implement reasonable measures to protect your information. However, no method of data transmission or storage is entirely secure, so we cannot guarantee absolute security.Maam Made It reserves the right to update this Privacy Policy as needed. We will notify you of any material changes, and the updated Privacy Policy will be posted on our website with the effective date.If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at shop@maammadeit.shop.
By using Maam Made It's website, products, or services, you acknowledge that you have read and understood this Privacy Policy.
International Shipping Information
At Maam Made It, we appreciate your interest in our products. Please note that we currently offer shipping services exclusively within the United States of America. We do not ship to international destinations. We are committed to providing fast and reliable shipping services to customers within the USA. All orders placed on our website will be processed and shipped within the USA.
Order Processing Time
All orders placed on our website have a standard processing time of 24 hours. This processing time allows us to prepare and fulfill your order with care and attention to detail. If you need to make changes to or cancel your order, please contact us as soon as possible by sending an email to shop@maammadeit.shop. You have a 24-hour window from the time you place your order to request changes or cancellations. We understand that circumstances can change, and we're here to assist you. In your email, please include your order number and clearly state your requested changes or cancellation. If you request changes or a cancellation within the 24-hour processing window, we will do our best to accommodate your request. This may include modifying your order or initiating a refund. Please note that once your order has been processed and shipped, changes or cancellations may not be possible. We will respond to your email promptly to confirm any changes or cancellations made to your order. If you do not receive a confirmation email within a reasonable timeframe, please contact us again to ensure that your request has been processed. If you have any questions or need further assistance regarding your order, please don't hesitate to contact us at shop@maammadeit.shop. We're here to help. By placing an order with Maam Made It, you agree to abide by our order processing and order changes policy. We appreciate your business and look forward to serving you.
Orders and Payment
Orders can be placed through our website or other designated channels. Payment must be made in full at the time of order placement. We accept various payment methods; details can be found on our website.
Shipping/Delivery Protection Policy with Signature Requirement
At Maam Made It, we are dedicated to providing the best possible shopping experience for our customers, which includes ensuring the safe and secure delivery of your orders. To give you peace of mind, we offer a Shipping and delivery Protection option with a delivery signature requirement for a fee. Please read our policy to understand how this service works.
Shipping and delivery Protection Option:
- During the checkout process, you have the option to select our Shipping and delivery Protection for a fee.
- By selecting this option, your order will be sent with a delivery signature requirement, providing added security.
Delivery Signature Requirement:
- Orders protected with Shipping and delivery Protection require a signature upon delivery.
- This signature requirement is in place to confirm that you have received your package, ensuring safe and reliable delivery.
Protection from Lost or Stolen Orders:
- If your order, protected with Shipping and delivery Protection, is marked as "delivered" but you did not sign for it and did not receive it, please follow these steps:
1. Notify us within 24 hours of the "delivered" status.
2. We will initiate an investigation, which may take up to 5-7 business days.
3. After or during the investigation, we will discuss a resolution with you. This may include a reshipment of your order with a required signature or a discount on your next order.
Customers Who Don't Select Shipping and delivery Protection:
- If you do not select the Shipping and delivery Protection option at checkout, your order will not have the signature requirement.
- In this case, the only available resolution option for issues related to non-receipt of the order would be a reshipment of the order with a required signature, or an e-gift card in the amount of your order.
- For customers who have not selected Shipping and delivery Protection, you must notify us within 24 hours of a "delivered" status to initiate the resolution process as an investigation will still take place that can take up to 3-5 business days.
Questions or Assistance:
- If you have any questions or need assistance with our Shipping and delivery Protection policy or with selecting this option, please contact us at shop@maammadeit.shop. We are here to assist you.
By placing an order with Maam Made It and choosing our Shipping and delivery Protection, you acknowledge and agree to abide by this policy. Your satisfaction and the secure delivery of your orders are our top priorities.
Shipping and Delivery Policy
Standard Shipping (3-5 Business Days): All orders placed with Maam Made It default to standard shipping, which is fulfilled using the United States Postal Service (USPS). Express Shipping (1-3 Business Days): For faster delivery, you have the option to select express shipping, which is fulfilled using either USPS or United Parcel Service (UPS). We offer local deliveries to our valued customers within the Charleston area. Local deliveries aim to provide you with the quickest service possible which is within 24-48 hours after the 24 hour hold time for any cancellation or modification that you may request. Delivers are not on weekends. If you are wanting same day delivery please contact Maam Made It in any way with your Order number for inquiry. Deliveries are only for local areas in South Carolina such as Bonneau, Saint Stephan, Alvin, Russellville, Pineville, Moncks Corner, Goose Creek, Hanahan, Ladson, Cane Bay, Summerville, North Charleston, and Charleston. If you prefer UPS over USPS for your order, please notify us by including a message in the "Add a Note" section during the checkout process or by emailing us at shop@maammadeit.shop. We will do our best to accommodate your shipping carrier preferences based on your request. All orders are processed within 24 hours after payment is received. Orders placed on weekends or holidays will be processed on the next business day. Standard Shipping: You can expect your order to arrive within 3-5 business days from the date of shipment. Express Shipping: If you choose express shipping, your order will typically arrive within 1-3 business days from the date of shipment. Once your order ships, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery. If your order is lost or significantly delayed, please contact us at shop@maammadeit.shop. We will work diligently to resolve the issue and provide assistance in locating your order. Shipping times and costs may vary depending on location and product availability. Customers are responsible for providing accurate shipping information as every order has 24 hours after placement to be modified or canceled.
Package Delivery and Resolution Policy
Maam Made It kindly requests that you promptly notify us 24 hours after your package is marked as delivered to inform us that your order didn’t arrive. This notification should be sent to shop@maammadeit.shop and must include the order number and tracking number. An investigation may take up to 5-7 business days. In the event that the investigation does not resolve the issue to your satisfaction, you have the option to request a reship for your order or an egift card in the amount of your order. Please be aware that reshipping is not a standard option.
Returns, Refunds, Damaged Orders
In most cases we do not offer refunds for products purchased from Maam Made It. All sales are final. We encourage customers to review their orders carefully before completing the purchase.
In the rare event that your order arrives damaged, we ask that you notify us within 24 hours of receiving your delivery. To report damages, please follow these steps:
1. Take clear photos of the damaged product(s) and packaging.
2. Send an email to shop@maammadeit.shop with the subject line "Damaged Order - [Your Order Number]".
3. Attach the photos and provide a detailed description of the damage in the email.
Once we receive your notification of damages, we will review the provided information. If the damage is confirmed, we will take the appropriate steps to address the issue, which may include sending a replacement product or offering a store credit for the damaged item(s).
- Damaged item(s) must be reported within 24 hours of delivery to be eligible for resolution.
- We reserve the right to request additional information or documentation to process a damage claim.
- Maam Made It is not responsible for damages that occur after the 24-hour notification window.
By making a purchase from Maam Made It, you acknowledge and agree to abide by this return policy.
For any questions or concerns regarding our return policy, please contact us at shop@maammadeit.shop.
Products and Services
Maam Made It offers handmade crafts, gifts, and other related products and self taught information on business. Product descriptions and prices are subject to change without notice. We reserve the right to discontinue any product or service at any time. At Maam Made It, we strive to offer competitive pricing while maintaining the quality and value of our products and services. Please be advised of the following pricing policy:
-Price Changes:
Prices are subject to change at any time without prior notice. Any changes will be reflected on our website, promotional materials, or upon inquiry.
-No Price Matching:
We do not match current prices with previous prices or promotional rates. All purchases will be charged based on the price at the time of the transaction.
-Final Sale Prices:
Once a purchase is completed, the price paid is final. We are unable to adjust pricing retroactively, including for promotions or discounts that may occur after the transaction. We appreciate your understanding as we maintain flexibility in our pricing to adapt to market conditions and continue delivering high-quality products and services.
Spam Emails
At Maam Made It, we strive to provide timely and essential information to our valued customers through email communication. To ensure you receive all important messages from us, we kindly request that you regularly check your spam or junk email folders for our business-related emails. We use email to convey various types of information, including order confirmations, shipping notifications, important updates, promotions, and customer support responses. It is essential for our customers to receive these emails promptly to stay informed about their orders and benefit from exclusive offers. Sometimes, automated email systems may mistakenly categorize legitimate emails as spam or junk due to various factors, including sender reputation, content, or email server configuration.
How to Check Your Spam or Junk Folder:
- To ensure you don't miss any important emails from us, please take the following steps to check your spam or junk folder in your email client:
1. Open your email application or webmail service.
2. Look for a folder labeled "Spam," "Junk," or "Bulk."
3. Review the emails in this folder for messages from Maam Made It.
4. If you find our emails there, mark them as "Not Spam" or "Not Junk" to help your email client recognize them as safe.
To further improve the delivery of our emails to your inbox, consider adding our email address (shop@maammadeit.shop) to your email client's "Safe Senders" or "Whitelist.
If you believe you are not receiving our emails or have any concerns regarding email communication, please contact us at shop@maammadeit.shop. We are here to assist you and ensure you have a seamless experience with Maam Made It.
Candle Melt Policy
At Maam Made It, we are committed to delivering high-quality candles to our valued customers while ensuring their integrity and condition during transit. To achieve this, we have established specific shipping days and weather considerations for candle shipments.
- Candles are shipped on the following days:
- Mon - Wed, & Thursday during cold weather
- We carefully select these shipping days to minimize the time candles spend in transit.
Candle shipments on Thursdays are subject to weather conditions. We monitor local weather forecasts to ensure that candles are not exposed to excessive heat during transit. If we determine that weather conditions pose a risk of melting or damage to your candles, we may delay the shipment to the next available shipping day (Monday or Wednesday) when conditions are more favorable. Candles are not shipped on weekends (Friday, Saturday, or Sunday) to avoid extended periods of transportation during which candles could be exposed to extreme temperatures.
Custom Orders (Tumblers, Mugs, Business/ Personal Supplies, Merchandise, etc)
We value your trust and aim to provide the best experience for custom orders. Please review the following policy carefully:
1. Order Outline Approval
- Once payment is received, an outline of your custom order will be prepared and sent to you within 24 hours for approval.
- You will have 48 hours to review and approve the outline.
2. Approval Timeline
- If the outline is approved within 48 hours, your order will be finalized and shipped on the next business day.
- If the outline is not approved within 48 hours, your order will be cancelled, and a refund will be issued.
3. Non-Returnable Items
- All custom orders are NON-RETURNABLE due to their personalized nature.
4. Sample Approval
- For orders requiring a sample, a sample will be sent with a sample sticker to protect copyrights.
- Samples are provided solely for approval purposes and are not intended for use or resale.
Monday Pop-up Deal Policy
At Maam Made It, we deeply value our loyal customers and want to show our appreciation by offering exclusive Monday pop-up deals. To access these special offers and coupon codes, customers are invited to subscribe to our SMS text and email notifications.
To receive Monday pop-up deals and exclusive coupon codes, you can subscribe in one of two ways:
1. Email Subscription: Sign up for our email newsletter through our website to receive notifications.
2. To sign up for SMS Text notifications please visit the homepage of Maam Made It as steps are provided.
Subscribers to our SMS text and email notifications will receive exclusive coupon codes for use during Monday pop-up deals. These coupon codes are intended exclusively for our subscribers as a token of appreciation for their support. Coupon codes provided in Monday pop-up deal notifications are for the personal use of the subscriber only. Sharing of these codes with non-subscribers is discouraged, as these deals are designed as a special benefit for those who go the extra mile to support our company. Orders placed using coupon codes provided in Monday pop-up deal notifications without being a subscriber will be subject to review. If the customer who placed the order does not subscribe to our SMS text or email notifications within 24 hours after order placement, the order may be canceled, and the coupon code invalidated.
Gift Order Request
At Maam Made It, we understand the significance of personal touches when sending gifts to your loved ones. To enhance your gifting experience, we offer the option for you to add a personalized gift message and specify the color of the packaging paper for your order. Please read our policy to understand how this service works.
Adding a Gift Message:
- On the cart page, before proceeding to checkout, you have the option to include a personalized gift message with your order.
- Simply click the "Order special instructions" button to access the text box, where you can type your heartfelt message. Your message will be included with the gift.
Selecting Packaging Paper Color:
- You can also choose the color of the packaging paper that will be used to wrap your order.
- We offer a range of color options to add a unique and visually pleasing touch to your gift.
Gift Message and Packaging Paper Note Deadline:
- Please ensure that you add your gift message and specify the packaging paper color before proceeding to checkout.
- Once your order is placed and processed, changes to these preferences may not be possible.
Questions or Assistance:
- If you have any questions or need assistance with adding a gift message or specifying the packaging paper color, please don't hesitate to contact us at shop@maammadeit.shop. We are here to help.
Invoice Policy
Invoice Payment & Order Policy
When placing a custom order, an invoice will be created and sent for payment. Customers have 7 days to complete the payment. After this period, we cannot guarantee that the deal, price, or product availability will remain the same, as our prices are subject to change at any time.
Order Adjustments & Availability:
- Customers may edit their order within the 7-day payment window.
- If a product becomes out of stock during this time, it will be removed from the invoice, as an unpaid invoice does not hold items.
Processing & Shipping:
- Once the invoice is paid, the 24-hour processing period will begin.
- Orders will be shipped out on the next business day after processing.
Failure to pay within 7 days may result in a new invoice reflecting updated pricing and availability.